Existing customers
New applications for our mortgages should be made through a mortgage Intermediary.
If you are an existing customer please use the information below.
Existing Customers
At United Trust Bank we aim to provide an excellent service to our customers, if you would prefer to speak to somebody please call us on 0330 0535715. Alternatively please select one of the below options.
Ways to Pay
Direct Debit
Let us do the work. We will collect your monthly instalments directly through your bank. Whenever there is a change to the amount or date of collection we will write to you in advance.
Self Service Payment Line
Payments can be made 24 hours a day without the need to speak with one of our team.
Tel: 0330 0535715 (option 1)
Standing Order
You can set up a Standing Order with your bank so payments are made automatically each month. If however there is a change in your instalment, unlike a Direct Debit, you will need to make the change with your bank. Please quote your account number as the reference.
Account Number: 14487868
Sort Code: 30:80:12
Bank Transfer
You can visit your bank or make payment 24 hours a day through online banking. Please quote your account number as the reference.
Account Number: 14487868
Sort Code: 30:80:12
Cheque
If you prefer to make payments by cheque, you can post this to the address at the top of our letter. Please allow 5 working days to clear with your bank.
Please click here for our redemption statement request form.
Please note that our standard turnaround time for redemption statements is 5 working days. Should you be planning to complete on a house sale/purchase or remortgage sooner than this, please call us on 0330 0535715 (option 3).
Managing finances can be difficult at the best of times and with the added challenges we’re all facing because of coronavirus, meeting your monthly mortgage payments might be a big concern for you at the moment.
There are a number of options available that may be able to assist you during this period of difficulty. Most of our customers have found that the sooner they contact us to discuss the situation, the sooner they feel more in control of their situation.
If you can, before calling us, you may find it beneficial to complete a budget form to enable you to clearly know how much money you have coming in each month, where it is spend and how much you have left. If you have not already completed one of these, we have one available here which you can send to us and keep for your records.
If you would prefer to speak to a member of our team please call us on 0330 0535715.
We’ve also given details of other organisations that can offer free financial help and support. Take a good look through the following sites.
https://www.moneyadviceservice.org.uk/en
https://www.citizensadvice.org.uk/
https://www.shelter.org.uk/
https://www.stepchange.org/
To help us better understand your circumstances please complete an Income and Expenditure form here, this will enable us to consider the best possible assistance we can offer dependant on your personal circumstances.
